Pressure washing in West Norwood.

Include every step on the way in.

Photograph changes in level, narrow gates and the bottom of the garden steps. If the equipment route is indoors, include the doors and floors along it. A clear route matters whether the paving itself is large or small.

Tell us about loose treads, cracked edges and any place where water collects. Cleaning can remove surface growth; it cannot repair an unsafe step or solve water entering the building. Those problems need to be identified before a cleaning date is agreed.

Keep older finishes in the conversation.

Lambeth publishes a West Norwood conservation-area profile and boundary map. Check the actual address if the work may affect a protected building or feature; being in SE27 alone does not establish conservation status.

For an old entrance, send photographs of the tiles, mortar and painted surfaces. We may suggest a test or gentler approach, or recommend a specialist where the fabric is fragile. General wall cleaning does not include stripping paint or restoring historic masonry.

Lambeth Council: West Norwood conservation area

Make the access agreement before the appointment.

If a passage is shared, discuss the proposed work with the people who use it. Tell us who can authorise cleaning and which door must remain accessible. We also need to know whether the tap is yours or shared.

For street parking, include any zone details and restrictions in the enquiry. We agree the practical setup before booking. A smaller path or a few steps is still worth asking about; any minimum visit charge belongs in the quote, not a surprise on arrival.