Before we put a date in the diary.
A few practical details make for a better cleaning day. Your written quote and booking confirmation set out the agreement for your property.
Quotes and bookings
Sending a form or photographs is an enquiry, not an accepted booking. We confirm the areas, method, price, access and date directly with you. Tell us about your deadline before agreeing the programme.
Changes and extra work
We discuss any work outside the agreed scope before proceeding. Treatments, joint work, sealing, heavy moving, repairs and waste removal are not included unless specified.
Condition and access
Tell us about loose surfaces, cracks, previous sealers, hidden services, fragile finishes and access restrictions. If we find a condition that changes the safe method, the work or quote may need to be reviewed.
Weather and drying
Heavy rain, frost, wind or unsuitable treatment conditions may require a change of date. Drying and re-sanding can need a return visit. We discuss a revised plan with you.
Payment, changes and cancellation
Payment arrangements and any applicable booking or cancellation terms are supplied before you accept the work. If your plans change, contact us promptly. No cancellation charge is created by submitting this website form.
The result and aftercare
Cleaning does not repair failed paving, rot, structural defects or all permanent marks. We explain likely limitations beforehand and provide job-specific advice about drying, access and any treatments. If you have a concern, contact us so it can be discussed.
Published 10 October 2026. This information does not replace the quote or any rights you have under applicable law.